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Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Fingers crossed ! This is getting annoying.
It's beyond annoying at this stage. And moderators on this forum are giving some conflicting responses -- some say Microsoft is working on the fix and other act as if there isn't even a problem by ignoring it or recommending installing the November 18th hardware update for Surface. Maybe they don't have SP4s or don't use them in battery mode.
Fingers crossed ! This is getting annoying.
I did not experience the battery drain during sleep pre-11/18 hardware update. In fact, before that I was very pleased with everything. The CPU/display adapter drain rates are consistent with other reports so this behavior should be easily reproduced and corrected. I wondering if the drain is occurring during normal operation too because it seems like my in-use battery rate is a bit faster.
Hang in there -- what Microsoft breaks Microsoft should fix. HOPEFULLY...
Those wouldn't be deal breakers, and at this point I don't think I could get my money back if I could. So I'm trying to make this thing work as best I can. This is my first Surface device and the experience so far has not been pleasant.
