This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
It's been mentioned by several people now that Windows Hello does nothing to help. I have never had it enabled and the drain rate in CS is over 1500mW.
I have massive battery drain since November update on my Dell Venue 8 Pro too, I did already a clean install from newest Media Creation iso, without success. It is a perfectly clean install without any software installed, except Windows 10 default apps + Intel driver package for z3700 Atom from Dell's website.
Drain is about 1-10% per hour in connected standby, where normal drain was always 0.33%/hour under Windows 8.1!! The drain already was always bad under Windows 10 compared to Windows 8.1, but now it is totally bugged and broken.
I have already tried to disable WIFI when in standby, without success.
Also tried http://download.cnet.com/Auto-Mute/3000-2084\_4-75110922.html for fixing the Intel audio preventing sleep, without any help.
For the SP4 owners, just disable Windows Hello, should help a lot for you: http://www.techradar.com/news/mobile-computing/laptops/surface-book-and-surface-pro-4-battery-life-woes-caused-by-windows-hello--1308020
On my Venue 8 Pro there is no Windows Hello though...
The problem started for me with the Threshold 2 update.
You may be right, but the overheating for me did not occur until 11/18. And fortunately it has only done it once and not again.
Microsoft, JUST FIX THIS!!!
The problem started for me with the Threshold 2 update.
