This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
That is exactly what I have found! Manually turning off seems to be working properly for me (sometimes though it does not wake up and I have to press the button a few times to wake it up).
I got yesterday a UEFI update that was supposed to fix standby related issues. Issue still remains...
As far as I can tell, by manually turning off the screen by shortly hitting the power button before closing the "lid" seems to avoid the issue. I have tried been consistent with this behavior and can't recall problems since then. Also, detaching/attaching the power cord activates the screen hence Windows Hello. Make sure you always manually turn off the screen before storing the Surface.
I find it hard to believe it's a hardware issue though I'm obviously not a Microsoft engineer. Still, great if you can get a replacement, I'm starting to consider that option despite the burden of going through fresh installs and stuff.
It's annoying to see such an issue with an "intelligent" wake up system in 2016... Come on guys, you can do it!
I got my October Surface exchanged two weeks ago and so far nor more issues with battery and standby
I am having trouble with my SP4 as well which was purchased in January this year. I called MS support and they uninstalled the battery drivers but I don't have much hope in that.
On a fresh Windows installation, I put it in sleep with 65% battery in the evening and in the morning it is totally dead. Running powercfg /sleepstudy /duration 1 I can see that it just carried on draining the battery when in connected standby. What causes this?
