i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2015-12-08T18:15:49+00:00

    I'm running the latest Insider Build and if I hibernate at night with 100% battery, it wakes up in the morning with 100%.  I'm seeing no battery loss in hibernation.

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  2. Anonymous
    2015-12-08T17:15:17+00:00

    Yes, MS is totally aware of this issue. A power mgmt fix is coming "early next year."

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  3. Anonymous
    2015-12-08T16:53:48+00:00

    I've seen these reports too. Does turning off Fast Startup help? I have not seen my SP4 draw power during hibernation, but I have Fast Startup turned off.

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  4. Anonymous
    2015-12-08T16:41:01+00:00

    The biggest issue that I think people aren't paying attention to is that the surface pro 4 uses battery while in hibernation!

    Check the battery report when it hibernates. Between suspended state and active state, it typically uses about 150 mwh per HOUR.

    Therefore, even though we can limit battery drain from putting the device into hibernation, there is still battery loss, which should not occur in hibernation since the device is supposed to be powered off.

    I have not seen Microsoft even acknowledge this issue, even though there are reddit threads about it.

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