i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

Was this answer helpful?

100+ people found this answer helpful.
0 comments

434 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-01-26T15:10:38+00:00

    Yes, I hadnt tried again since previous update. I usually just set it to sleep and leave on charge overnight, only tried once (before the update) switching off overnight but since the power drained I never tried again. Now if I am travelling I will keep switched off when not in use.

    Another thing I noticed is that the microsoft solitaire pack really drains the battery. I often play this when on a break and it causes fan to come on full power and drains the battery almost 1% / min! For a simple card game (designed for Windows 10) this seems a bit extreme.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-01-23T16:16:01+00:00

    Tried switching off again last night and sure enough the battery drain while switched off is now fixed. This is a big help but still getting at least 50% drain while in sleep mode.

    I hope this is sorted soon

    That's interesting in that there has been no update for the Surface Pro 4 for firmware since December 2015.  The recent update was for previous Surface Pro models.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-01-23T15:34:28+00:00

    Tried switching off again last night and sure enough the battery drain while switched off is now fixed. This is a big help but still getting at least 50% drain while in sleep mode.

    I hope this is sorted soon

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-01-23T13:37:47+00:00

    I am looking forward to the day when the announcement says....

    Surface Pro 4 Updated Firmware Released To Fix The Battery Drain & Sleep Issue!!!

    Everytime I turn it off I don't know if it will turn on!

    Also 9 hours of battery life....SURE!

    I am a MS user since 1989 (Started with DOS) but seriously address this issue Mr. Panos!

    Was this answer helpful?

    0 comments