i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2016-02-11T08:41:54+00:00

    2 Questions:

    1/ How do you go about lowering the maximum processor state to 50%?

    2/ What is the effect on battery life that we are all discussing if you disconnect the keyboard / cover?

    Thank you.

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  2. Anonymous
    2016-02-10T21:53:12+00:00

    Regarding the battery, I lowered the maximum processor state to 50% and minimum to 0% on battery, this didn't effect the performance that much unless you're playing games or anything processor intensive but did give me around 8 hours with casual work and around 5-6 hrs with videos. This is better than 3-4 hours I was getting before.

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  3. Anonymous
    2016-02-09T16:33:33+00:00

    When and howwill the battery drain be solved

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  4. Anonymous
    2016-02-06T18:06:43+00:00

    Since you bought it yesterday, you should be able to return for a full refund. I

    suspect it will take a while for Microsoft to fully fix this issue. I'm an

    unpaid volunteer, like all Community Moderators, MVP's, and I feel the device

    was released before it was ready. But there's nothing I can do except tell

    people to return it or wait until some unspecified future date when a possible

    update will arrive to improve things.

    __________________________________________________________________________________________________

    Barb

    Windows Experience MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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