i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

Was this answer helpful?

100+ people found this answer helpful.
0 comments

434 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-02-19T01:57:02+00:00

    Hi all, sadly after applying the 2/17 update, I still continue to have the following problems...

    1. When I click on the battery icon, the remaining hours are erratic. Sometimes I see 59 minutes and within few minutes it goes to 2 hours and 30 some minutes.
    2. While charging cover closed and in sleep mode, the battery was heating up.
    3. The battery drains significantly during the sleep mode cover closed up.
    4. When fully charged it is displaying that it can run only for 5 hours and 30 some minutes. I thought it should be something like 8+ hours.

    Still love my surface, but it is really affecting the day to day usage. Have switched back to hibernate options. Any help from surface team is greatly appreciated.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-02-18T23:29:26+00:00

    Here is the report:

    8% battery drain from 70% to 62% in 1hr 17min. Looks like the updates are not working me.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-02-18T21:17:53+00:00

    Hello Regemittic

    More than one restart (not shutdown) may be needed to successfully install updates.

    1. Go to Start, and select Settings > Update & security > Windows Update.
    2. Select Advanced options, and select View your update history.
    3. If any update has a status of “Requires a restart to finish installing”, restart (don't shut down) your Surface.
    4. Go back to Step 1 and repeat until no update has a status of “Requires a restart to finish installing.”

    Example of update history where updates have status of "Requires restart to finish installing:

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=1e72a081-bcff-4234-bca1-19615b86ba8c)

    Please let us know your experience after confirming no updates require a restart to finish installing.

    Thanks,

    Josh

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-02-18T19:41:58+00:00

    Nothing was plugged in and the device wasn't connected to the dock where the keyboard/mouse dongle stays.

    Was this answer helpful?

    0 comments