i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2016-02-27T00:27:08+00:00

    Only one more that I can think of.. Do you have the system connected to WIFI while its in sleep or hibernation? This is called connected standby and is the reason my system overheats or drains excessive battery. Make sure that is unchecked in system power and report back after a day or two.

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  2. Anonymous
    2016-02-27T00:05:47+00:00

    Just noticed this - although no exclamation in my SP4, I did check the driver date on all those three items and here is what I found...strangely I don't see any drive points to 2/17 update.

    • Surface Management Engine - 1/27/2016
    • Surface System Aggregator Firmware - 1/27/2016
    • Surface UEFI - 1/29/2016

    Should I install the update manually? Thanks for clarifying!

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  3. Anonymous
    2016-02-26T23:55:21+00:00

    Thanks for the note...my firmware section has no warnings and they all look normal icons. This is after applying 2/17 update, but I still have battery drain and overheating issues in sleep mode. Any other tips?

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  4. Anonymous
    2016-02-26T23:10:55+00:00

    Hello everybody,

    We have noticed that in certain instances the 1/27/2016 update did not install completely and is now is causing the 2/17/2016 update to fail for some customers. To check that the 2/17/2016 update is completely installed and fix it if needed, follow these steps:

    Check for Installation Success

    1.  Enter the words Device Manager into the search box on the taskbar, then select Device Manager from the list of results.

    2.  Expand the Firmware section.

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=4658dbd7-1c3c-4acc-84c8-9d5aa20509a5)

    3.  If the items listed here do not have exclamation marks, the 2/17/2016 update is properly installed.

    4.  If the items listed here do have exclamation marks, manually reinstall the 2/17/2016 update following the steps below.

    Manually Install the 2/17 Update

    1.  Download the MSI package for Surface Book or Surface Pro 4.

    2.  In Device Manager, double-click the item under Firmware that has an exclamation mark, select the Driver tab, and then select Uninstall. Do this for all items under Firmware that have an exclamation mark.

    3.  Open and run the MSI setup package that you downloaded.

    4.  Restart your Surface (do not shutdown).

    Best regards,

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