i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2017-04-28T04:03:33+00:00

    HI There Josh, 

    I have recently purchased the Surface Pro 4, i5 256GB and I seem to be having similar problems to the gentleman below, where my Surface heats up to quite a hot temperature and the battery does not last long on the device at all. 

    The Surface was only brought less than 2 weeks ago and is up to date on all the software. 

    Is there anything that I can do?

    Many thanks

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  2. Anonymous
    2017-04-07T13:28:42+00:00

    It doesn't work.

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  3. Anonymous
    2017-03-28T14:52:48+00:00

    This Morning I Went To My SP4 i5/128/4 GB ram to play some minecraft and my game became very sluggish. My fan got very very loud and my computer got very hot and then overheated. Please help!!!

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  4. Anonymous
    2017-02-11T11:12:06+00:00

    Thanks - that worked and was easy.

    Now showing 8 hours of battery life!

    Amazing how one program can use up so much juice and Micro Soft won't even tell us about it. I suppose it's their program and they don't want to admit it.

    At least they could come up with an option to only have it working when connected to the mains. At least then we could have a half-way house scenario.

    Many thanks once again.

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