i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2016-03-03T03:09:44+00:00

    I have given up on sleep mode.  When it comes back, external HDMI is dead and battery is also drained. Need to restart anyway.  Best to just shutdown.  Thankfully shutting down and restarting is very quick.

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  2. Anonymous
    2016-03-03T01:31:53+00:00

    I'm still having this issue too even after the Feb firmware updates. My Surface was in sleep during my commute to the office this morning and when I took it out of my bag it was very warm and had drained 11% in 40 minutes.

    I ran "powercfg /sleepstudy" and this particular Connected Standby session shows 0% of the time spent in DRIPS mode. Unfortunately when digging into the details of this session, there's nothing concrete to explain why the CPU was active the entire time. Does anyone know how to interpret this, or where else I could look to better understand what was keeping the CPU active?

    Data:

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=8de68532-8970-4384-96e3-8b32b9113641)

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=3ee8fe07-def2-4104-b72d-b09c99683b56)

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  3. Anonymous
    2016-03-02T11:48:05+00:00

    Hello!

    May I ask what troubleshooting steps you have tried?

    Kind regards

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  4. Anonymous
    2016-03-01T15:11:07+00:00

    I had something similar happen this past Sunday (yes, after the February updates), though the screen came back on in my case. Put it to sleep (or so I thought) and a few hours later it was very warm to the touch and battery had drained about 60% over 2.5 hours. Only had Chrome and Outlook 2016 open. I saw a number of ACPI embedded controller events in the system log. I have the i7/256/8 config. Clearly hibernate is still the way to go.

    Edit:  meant to add, after the 2/17 updates I did a complete wipe/install using the latest drive image from MS and reinstalled everything. Had hoped that would be beneficial.

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