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Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Hi BBold
Mines OK now, I just turned off Windows Hello a couple of weeks after buying it.
It's a pointless add on anyway so there is no need to replace my tablet, it's just as easy to sign in with either pin or password.
I guess if Kimberley wants this feature then replacement is her only real option, unless they have brought out another update in the last four months to fix this problem on the newer tabs.
As someone who had this issue for the majority of the first few months of initial ownership (I was a base model early adopter) I've no longer had the "hot bag" issue, as we began calling it, since new firmware was released for both the SP4 and SB over a year ago. For the past year, I havent had any further hot bag issues, and many I know who own these same devices dont either. I would contact Microsoft for a possible replacement or for further diagnosis. Good luck!
Hiya Kimberley
Turn off windows Hello as described in my previous post along with others. It worked for me, now my Surface pro barely gets warm and the battery life has nearly doubled.
Hope it works for you too
