i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2016-06-04T22:55:23+00:00

    I read somewhere that having airplane mode on causes drain. Has anyone heard or tried this?

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  2. Anonymous
    2016-06-04T22:30:23+00:00

    My surface pro says I am up to date but this issue still persists. No what do you suggest?

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  3. Anonymous
    2016-06-02T19:28:47+00:00

    I have a Surface Pro 4 i5 128gb and for the last few months it has been overheating really fast when it has been in use for more than an hour, and even faster if the charger is plugged in. This makes the fan go really loud and the computer run very slow.  I wonder if there is a fix for this, because the heat makes it uncomfortable to use, and the poor performance it gives in this state its annoying, since this is a high end computer. 

    I have the Surface with the latest updates.

    I hope this has a software fix, because the closest Microsoft Store is really far from my home.

    Thanks!

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  4. Anonymous
    2016-05-31T18:22:28+00:00

    My 3rd SP4 did pretty well for the first couple of days, but after started setting up apps and one drive, the symptoms came back - fan continuously cranking, overheating and battery drainage.

    The support tech said they will replace with yet another one! They won't refund though since it is past 30 days, but it is under warranty for replacement. They did not clarify how they would handle if 4th one has the same problem.

    It has been a very sour experience.

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