i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

Was this answer helpful?

100+ people found this answer helpful.
0 comments

434 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2015-11-01T01:55:24+00:00

    Also bought a i5/256 GB Surface Pro 4 and experiencing the same issue. Will someone from Microsoft please comment on how the devices were sold as having a sleep mode which does not work? It uses just as much battery while "sleeping" as it does during use. Mine drains at over 10% per hour while asleep.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-10-31T12:52:45+00:00

    Having the same issue, has Microsoft commented on this as it is a widespread one?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-10-30T18:32:42+00:00

    Nice catch!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2015-10-30T16:36:32+00:00

    Through lots of trial and error, I think I found the problem. It's Windows Hello. Turn it on: get 5 hrs of connected standby. Turn it off: get 87 hrs of connected standby. You can turn it off by using the 'remove' option in the control panel. _Make sure to restart your machine after turning Hello off!_

    Take a gander:

    Was this answer helpful?

    200+ people found this answer helpful.
    0 comments