i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2015-11-16T03:43:51+00:00

    For the record, I had very similar results for many studies. 16% GPU, and 12% CPU - I was marveled by the consistency in those numbers, regardless of the time spent in connected standby, be it 30 minutes or 2 hours.

    I'm going to do a clean refresh from the factory image. Take some studies prior to a Threshold 2 update, and then again afterwards. Something tells me not much will happen. Prior to the November Windows 10 update, I was getting a drain rate of about 550 mW, about 1/3 less.

    I heard on another forum that the device isn't meant to go into DRIPS? Although I'm not sure of that answer.

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  2. Anonymous
    2015-11-16T02:32:21+00:00

    Yup! Same is sure here. I was expecting for the November update to fix more of the Pro 4's issues but I too am a bit disappointed. And the issue with waking from sleep is driving me insane!!

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  3. Anonymous
    2015-11-16T02:15:28+00:00

    Same here, really frustrated ;(

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  4. Anonymous
    2015-11-15T16:40:00+00:00

    No, my device does not go into DRIPS, if that is what you mean by low power state. I can post screenshots if that helps.

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