i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2016-05-19T14:59:12+00:00

    Hi,

    I have the same problem as described in the first post, only since about 1 Week. Updates are up to date (and have always been).

    Maybe you have to make another update to fix it again?

    Greetings

    Sebastian

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  2. Anonymous
    2016-05-18T22:00:28+00:00

    I am presuming the failed to install of the Microsoft driver update for Surface Management Engine, the 2nd update this machine did after buying it, plays a role here.  Is there a way to get it to attempt this update again?  Support seems to not know of one.   Or is my installation of the full Surface pro 4 driver package from April 29 supposed to have made this moot?  Right now it is my best angle.

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  3. Anonymous
    2016-05-18T21:34:57+00:00

    The pen is not passive, it is bluetooth connected and uses a replaceable AAAA battery.

    Interesting.  I guess it was just a fluke it started working again.  I just dug out the box and found in the manual how to open it.  There I definitely a battery in there.  More interesting is there was a shipping tab that needed to be removed.   Now I'll have to spend more time getting to know my Surface Pen to find out what new functionality I just unlocked.  Thank you! :)

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  4. Anonymous
    2016-05-18T21:24:53+00:00

    Since replacing the machine, I've taken it to several similar meetings with no battery problem.  (I did once have a pen problem, thinking it needed to be charged, and I didn't use the machine.  When I got back into the office I researched how to charge the pen -- it is passive and doesn't need to be charged-- and realized I should have just tried some basic things -- lock/unlock the screen, put it to sleep, etc. -- as the pen worked fine when I got back to the office.)

    The pen is not passive, it is bluetooth connected and uses a replaceable AAAA battery.

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