i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2016-01-28T13:31:50+00:00

    Surface Pro 4 firmware update was released yesterday!!!! I am waiting for the battery to charge right now to install.  Here are the release notes:

    • Surface Embedded Controller Firmware (v103.899.256.0) adds battery charging enhancements and thermal tuning.
    • Surface Fingerprint Sensor driver update (v2.2.10.6) improves accuracy.
    • Wireless Network Controller and Bluetooth driver update (v15.68.9037.59) improves access point compatibility and throughput on 5Ghz networks.

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  2. Anonymous
    2016-01-26T15:10:38+00:00

    Yes, I hadnt tried again since previous update. I usually just set it to sleep and leave on charge overnight, only tried once (before the update) switching off overnight but since the power drained I never tried again. Now if I am travelling I will keep switched off when not in use.

    Another thing I noticed is that the microsoft solitaire pack really drains the battery. I often play this when on a break and it causes fan to come on full power and drains the battery almost 1% / min! For a simple card game (designed for Windows 10) this seems a bit extreme.

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  3. Anonymous
    2016-01-23T16:16:01+00:00

    Tried switching off again last night and sure enough the battery drain while switched off is now fixed. This is a big help but still getting at least 50% drain while in sleep mode.

    I hope this is sorted soon

    That's interesting in that there has been no update for the Surface Pro 4 for firmware since December 2015.  The recent update was for previous Surface Pro models.

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  4. Anonymous
    2016-01-23T15:34:28+00:00

    Tried switching off again last night and sure enough the battery drain while switched off is now fixed. This is a big help but still getting at least 50% drain while in sleep mode.

    I hope this is sorted soon

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