i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2016-01-23T13:37:47+00:00

    I am looking forward to the day when the announcement says....

    Surface Pro 4 Updated Firmware Released To Fix The Battery Drain & Sleep Issue!!!

    Everytime I turn it off I don't know if it will turn on!

    Also 9 hours of battery life....SURE!

    I am a MS user since 1989 (Started with DOS) but seriously address this issue Mr. Panos!

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  2. Anonymous
    2016-01-21T21:00:38+00:00

    Fully shutting the SP4 down (rather than sleeping or hibernating) with the keyboard either open or not attached stops battery drain.  The boot time is 8-9 seconds for me, so although it is not optimal it is a workaround that is practical. 

    That said, where is the "reported" fix for this that was supposed to be out on 1/19/2016?

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  3. Anonymous
    2016-01-21T20:17:59+00:00

    I love the surface pro 4 but the battery issue is terrible. I lose 50 - 60% battery overnight, this is just useless when I travel as I need to charge it every 12 hours even if not in use. Even with it switched off Im losing a huge amount of battery overnight.

    I have all the latest updates and tried all the fixes I found online. If they dont sort this soon Ill be returning it to Microsoft.

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  4. Anonymous
    2016-01-19T22:36:49+00:00

    Yeah i'm not too sure whats going on, I hope they push this update out today. This problem is really killing my enjoyment with this great device.

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