i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

Was this answer helpful?

100+ people found this answer helpful.
0 comments

434 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-01-08T06:35:34+00:00

    I am having the same problem with battery drain when shutoff.  Cant comment on the sleep problems but I have used my Surface Pro only for a few days after owning int for 6 weeks. All updates are complete. Plugged in and used sparingly for 1 day and then shutoff at 100% charged. 3 full days later tried to power it on unplugged and it wouldnt turn on. Then connected the charger, powered on and it shows at 0%. Date is wrong too so the battery must have been completely drained after being fully charged after 3 days. Please help.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-01-03T08:05:39+00:00

    I just bought a surface pro 4, and i works fin but, if I put it to sleep with 100% power the next morning it is totaly drained. no battery left,

    I got all the latest updates

    help plece

    thanks

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-01-03T02:17:46+00:00

    Hi SH ,

    Me too,my new SP4 is bloody useless ,bought it to work on stock markets and assured the battery life was fine...it is a piece of **** ..2 hours this morning and it is flat and running far too hot...not at all suitable for purpose ,plus some settings keep changing..Bloody pen has failed already,hope it is just the battery ,compared to the MacBook I was using this thing is a dog.

    For 2k it is a bloody joke.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-01-02T15:39:27+00:00

    My surface pro 4 drains battery while sleeping and even when it is shut down. My surface still had battery left before I shutdown, however, when I tried to turn it on few days later, it was totally dead. The engine continues to run even when I put my surface to sleep and the surface would be hot after some time, battery would be flat in an hour's time.

    Overall, battery is draining too fast and surface requires charging every time I need to use. When would this problem be solved and can it be solved ?

    Was this answer helpful?

    0 comments