i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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434 additional answers

Anonymous

2015-12-27T06:47:38+00:00

Can you elaborate on where to go in the control panel to remove this? Thank you
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Anonymous

2015-12-26T03:23:43+00:00

Another case here of surface consuming 25% or more of battery while in "sleep".

i5, 8gb 256SSD model.

Like people have experienced here, percentages shown in a sleepstudy are roughly:

Intel HD Graphics: 16%

CPU C0: 13%

Becoming more and more disappointed with the surface on a daily basis. Issues so var:

-Massive power consumption while asleep.

-hyperV completely killing WiFi if installed at all(disabling doesnt fix the issue).

-Edge & mail crashes constantly.

-wifi not always working unless the dock is plugged in a particular way.

all from a 3 week old 1700 euro machine.

Most of the time I have similar

"

Intel HD Graphics: 16%

CPU C0: 13%

"

battery drain result in sleep mode. However sometimes, it shows

"

Marvell AVASTAR Wireless-AC Network Controller Networking 41% 0:45:04

Marvell AVASTAR Wireless-AC Network Controller (\\_SB.PCI0.RP09.PXSX) Fx Device 29% 0:31:52

"

Seems the Wifi is also on sometimes during sleep,even I set it to off when sleeping in the power configuration

Very strange
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Anonymous

2015-12-23T22:31:46+00:00

This is called Fast Startup and you don't need to disable through the Registry. It's available in the control panel,

Control Panel\Hardware and Sound\Power Options\System Settings

I turn this feature off on all windows devices.

Kindly: what are the cons if I uninstall the fast startup option from the computer?
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Anonymous

2015-12-23T22:28:24+00:00

There was 2 drivers in my system. I uninstalled the one with the longer title and rebooted and it reinstalled itself. Actually the 12/17 update came 2 days apart. I conducted one myself and nothing changed on my system battery so the next day I called tec support and we checked and there was another hardware update dated for 12/17 waiting. I have no idea how to obtain links to windows updates. By the way, I confirmed this morning that the battery issue is completely gone now.

Thank your for this information. Could you please post the version, date and exact name of the battery driver from device manager? That would really help.

Not sure this will help but this is what I found in device manager:

Microsoft Surface ACPI-Compliant Control Method Battery

Driver Version: 1.2.0.2

Driver Date: 11/13/15

I copied the below from the Event and Information in properties as well:

Device ACPI\PNP0C0A\1 was migrated.

Last Device Instance Id: ACPI\PNP0C0A\1

Class Guid: {72631E54-78A4-11D0-BCF7-00AA00B7B32A}

Location Path:

Migration Rank: 0x0

Present: true
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