i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2015-12-15T20:49:46+00:00

    Same issues here.  i fully charge the device, then TURN THE DEVICE OFF and leave it in a bag.   Two days later, the device is at 1% battery. 

    This should NOT happen.  It IS an issue and needs a fix FROM MICROSOFT.    NOW.

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  2. Anonymous
    2015-12-15T19:27:39+00:00

    Another case here of surface consuming 25% or more of battery while in "sleep".

    i5, 8gb 256SSD model.

    Like people have experienced here, percentages shown in a sleepstudy are roughly:

    Intel HD Graphics: 16%

    CPU C0: 13%

    Becoming more and more disappointed with the surface on a daily basis. Issues so var:

    -Massive power consumption while asleep.

    -hyperV completely killing WiFi if installed at all(disabling doesnt fix the issue).

    -Edge & mail crashes constantly.

    -wifi not always working unless the dock is plugged in a particular way.

    all from a 3 week old 1700 euro machine.

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  3. Anonymous
    2015-12-15T10:46:38+00:00

    Surface pro 4 was put to sleep for 7+ hours last night.

    On checking the SleepStudy report it consumed over 25% of the battery while supposedly asleep.

    Top consumers during this period are:

    Intel(R) HD Graphics 520(\_SP.PCI0.GFX0) - 16%

    CPU C0 Time -13%

    I updated the surface with the latest drivers only 2 days ago so im wondering if this is a known issue and if there is a fix?

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  4. Anonymous
    2015-12-14T14:35:11+00:00

    Had the new SP4 for about 2 weeks now. After initial problems with the pen (now resolved) I can't seem to stop the device from massively overheating (fear of actually setting fire to the papers in my bag and/or breaking some components in the device itself...) and the fan wurring at 10,000rpm within only a few minutes of closing the device up/putting it to sleep.

    This of course also drains the battery meaning I have to carry my charger around everywhere I go... not very good for a 'portable' device. I've reviewed the troubleshooting online and various other forum threads (interestingly found out that this was a big issue in earlier models and the surface book too, which is surprising since Microsoft has then gone and released a brand new one without seemingly fixing anything...) and so far I have not found a solution.  I have run the systemcfg checks and returned nothing useful. I have also checked CPU usage, which has one program "Service Host: Local System (16)" apparently using consistently ~30% of the CPU. I presume this is the problem although I'm not certain and I have no idea how to reduce this %.

    I am not a heavy user (or a very experienced one) but I do use it daily for work taking notes in meetings and writing to-do lists via OneNote - otherwise I am just doing usual web browsing, outlook, word, adobe reading, etc. I have what I thought should be a fairly overpowered device for this usage level: the 256GB i5, 8GB RAM model. I use the keyboard as a cover and so it is almost 100% of the time attached.

    It doesn't go crazy and overheat if I turn the whole device off (you would hope not!)... but that is not very convenient as I need to open it quickly throughout the day during meetings. Tempted whether to send the whole thing back and ask for a refund to be honest as I can't see myself getting used to such a fatal flaw in the design...

    Any solutions? Don't fancy calling Microsoft support again - took me 2 weeks and a lot of wasted time on the phone just to get a replacement pen...

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