i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2015-12-06T21:48:23+00:00

    Thanks, but it's too late.  Elvis has already left the building.  I use Pro, not home FYI.

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  2. Anonymous
    2015-12-06T21:33:43+00:00

    Yes, we are all experiencing this issue. Replacing the device won't help. Instead of going through all that trouble, set your system to hibernate only instead of sleep and use battery saver. That makes my SB last up to 8-9 hrs daily use, including Photoshop use.

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  3. Anonymous
    2015-12-06T21:13:02+00:00

    PJLTEST, there is a workaround to disable automatic updates.

    Change your internet connection to "metered connection". Instructions here.

    http://www.howtogeek.com/226722/how-when-and-why-to-set-a-connection-as-metered-on-windows-10/

    Here is a summary of that article:

    Click Start>Type wifi>Click Change Wi-Fi Settings>Scroll down if needed and click Advanced options>Click the slider under Set as metered connection.

    You will have to do this on every network you connect to as soon as you connect to it.

    It is a shame that Microsoft doesn't allow Windows 10 Home edition users to disable or at least defer updates, especially when some updates tend to break things.

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  4. Anonymous
    2015-12-06T20:27:06+00:00

    Here is an update.

    The new replacement device was fine (it displayed excellent sleep performance) until the installation of build 1511 and related firmware updates (of course forced by Windows Update) .   Now the sleep study produces the same type of behavior as the exchanged device.

    I expected that the issues would be back given probable causes.  Tech support at the Microsoft Store was fully aware of this issue and had dealt with other situations like mine (replacements).  When I exchanged the device they stressed the disclaimer that the new device may indeed have the same issue as the old one.  When pressed, they acknowledged the firmware is likely impacting ALL devices equally.  It's just that many users are not aware of the actual sleep issue in technical terms, e.g. are not tech savvy enough to run a sleep study.

    I had tried to stop all Windows Updates and put up with the pre-1511 version.  But Windows Update "owns" are devices in a way that forces a user to not be able to protect their device when they know an update mucks it up.

    The Surface Book owners are in the same boat based on their comments on the SB forums.

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