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Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Exactly! Which means that Windows Hello is not the cause of the problem. So please stop suggesting he turn off what he doesn't have enabled. I have turned mine off and it still drains battery like nothing else. I'm glad the display driver issue was (hopefully!) fixed today with the 12/2 hardware update, but it definitely didn't address the battery drain problems we all seem to be having. I hope this issue is addressed next, otherwise, I'm returning my SB in a week.
After the 12/2/15 update I still got the display driver restarted message a moment ago on my Surface Pro 4.
We appreciate the continued feedback - keep it coming. Know that we are investigating this and although not part of the 12/3/2015 update we hope to have it corrected in a future update. Please stay tuned.
Thanks,
Josh
"We hope to have it corrected in a future update" and "please stay tuned" do not provide a basis for trust that this will be solved for the customers. If Microsoft does not correct this issue, and quickly, three things will probably happen: (1) Surface Pro 4 and Surface Book sales will come to a screeching halt as the main stream (not tech) press is further made aware of this issue; (2) grounds for a class action lawsuit for bait and switch are obvious; and (3) Microsoft will have to buy back a lot of expensive product. (By the way the "bait and switch" is that Microsoft told us what the battery life is, which was the product description that we all bought. After we purchased the product, it was switched -- we don't get what we were told the battery life would be before we bought it.)
So we appreciate the comment from an only first-named presumed Microsoft person, those of us that reported this issue early on -- both in this forum and by opening a formal service request case during which the issue was identified as "already in our knowledge base as a known issue" -- are skeptical when we hear such non-committal generalities.
I am a long-time supporter of Microsoft products. I have an IT background using Microsoft products. I love the SP4 -- except for the battery drain/heating issue. So I have no ax to grind here -- I simply want a solution -- yesterday, not maybe in a "future update." It's embarrassing when I show my iPad friends my SP4 and demonstrate how much better it is than their iPad and when asked about battery life I have to say "Well, it's being worked and maybe Microsoft will have a fix in a future update."
We appreciate the continued feedback - keep it coming. Know that we are investigating this and although not part of the 12/3/2015 update we hope to have it corrected in a future update. Please stay tuned.
Thanks,
Josh
