i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2015-12-01T03:20:00+00:00

    I have the exact same problem, the gfx driver causes drain during sleep. I have the SP4 i7

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  2. Anonymous
    2015-11-30T10:42:55+00:00

    I put mine to sleep last night on 33% battery and in the morning it had lost everything and gone into hibernate. It lasted 7 hours according to the sleep study. The drain was 1,600mW, and interestingly enough I had windows hello turned on since I have really enjoyed using it recently. It didn't seem to affect the drain rate for me.

    I have the beta drivers installed which hasn't really made any difference either. I really could do with them pushing out a fix for this, I would love to be able to use the sleep mode.

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  3. Anonymous
    2015-11-29T07:58:05+00:00

    purchased a surface pro 4 only couple of weeks ago surface pro fan making noises and loud and overheating . not many apps open or programs  open .updated latest software  . room temp about 12 18 c .

    why

    should I return this product .

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  4. Anonymous
    2015-11-28T03:37:49+00:00

    Surface Pro 4's sleep never work well for me. I just get my old Surface Pro 4 replaced because of its defective touch screen. The new one still suffer from battery draining during sleep for Graphics and other causes.

    Whenever I closed the type cover, the system never went cold.

    So I run "powercfg sleepstudy" to find the problem.

    1. Intel HD Graphics was always awake during the sleep. For most sleep sessions, it would up for 30% time, for some sleep sessions, it never went to sleep.
    2. CPU was waked up too, but not as serous as Graphics
    3. The new problem since Windows 10 Threshold 2: Microsoft.Messaging waked system a lot of time, mainly for Skype. I didn't install Skype, this must be the integrated Skype Video and Messaging App.

    I have said it before, and I hate to state it again: Surface Pro 4's sleep mode has no use at all.

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