This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
The Surface Pro 4 and Surface Book are spectacular pieces of hardware, but that is not enough.
Like each one on this forum, I spent hours diagnostic and troubleshooting the battery drain issue. Today I decided to search the web for a solution. I Googled " Surface battery" and to my surprise this issue goes back to Surface Pro 2. Microsoft had 3 years to figure the battery drain problem and they did not. So I asked myself "why am I doing Microsoft's job for them". They knew they had problems and yet they released not one but 2 Surface products with too many issues:
1- Windows Hello
2- Freezing
3- Speaker popping sound
4- Screen flicker
5- Massive battery drain
Solutions:
1- Disable Windows Hello
2- Still a problem, very intermittent
3- Still a problem (maybe I should disable audio)
4- After 3 updates and full restore (solved)5- Disable sleep mode and connected services because nothing works
WOW... Really... Really... I have to disable everything I bought the device for just to maybe make it works. Should I be using it in safe mode? I purchased this to get work done and so far I had done nothing but work on troubleshooting the Surface.
I had a case open with Microsoft to resolve the above issues. As of now, I'm saving myself a headache and taking this thing back to Costco. When you spend so much money on an advanced computer, you expected to work out of the box period.
This is my last post. I wish you all a good luck.
Of course. Maybe it didn't truly turn off. :-\
If Connected Standby is correctly turned off, you'll see a lot more options. After you made the reg change, I'm assuming you rebooted?
That's all I have without the change settings
