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Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
I saw in other threads Surface reps using dism. However, the latest image files were recently taken down. I'm not sure how the restorehealth option will work, unless you happen to have a copy of the 10586 image/iso.
do you have a support incident # for the Logmein Session?
Luckily no, he restarted my computer for me and that was the end of it. All the conversation through the app disappeared. Through the normal user contact form through the surface site, it also wouldn't let me save it because it transferred me to another rep because my rep was idling and it apologized for it and wouldn't let me save or email the conversation. That's also when it all went to **** and I decided to just forget it.
do you have a support incident # for the Logmein Session?
surface.com and then they redirected me to a LogMeIn Rescue applet.
Mostly DISM and some powershell. They also edited my msconfig and some registry, and disabled all my apps to start up. Something with powershell I imagine ruined it and I couldn't open any app from the store, or even the store. It was sluggish and gave me errors. So... Redid it. Last time I'm letting Surface team take control of my device! Haha. I'm sure they had the best of their intentions at heart, but... Come on... Today I spent 4 hours reformatting and installing everything again.
