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Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Through what website did you communicate with this Surface team? Did they say how they would fix it? I'm curious to know what it was they were trying to do when they did the remote assist.
Well, that was very unhelpful!
Last night I did an online chat with Surface team, and they said that this is an isolated incident and that 70% of the time they have been able to fix this issue. So they asked to take control of my PC and I said OK. They totally fudged it up. Now I'm downloading the image that Microsoft hosts and I'm just going to start anew. Regardless, just to see, I charged it up last night, and I turned it on and put it to sleep now. I'll come back in an hour. If it's still draining, then the Surface team wasted my time (well over an hour and a half) and now I have to start again.
Experts my behind... They're going to eat into my Sunday just trying to get my Surface the way I liked it!
No difference in drain with the beta driver :( Still see the same GPU/CPU in the sleep report. I know with the July driver that my drain rate during sleep was lower, around 550 mW per hour.
I have the beta installed. Will test sleep soon. Edge doesn't seem to crash on sites that it did in the past. For example, scrolling through sites heavy on images would almost always cause a driver crash, e.g, catsofinstagram.com/archive.
You may have the old July driver still available even after the updates.
In the device manager, go to display adapter and update driver. Choose Browse my computer option, and then Let me pick from a list towards the bottom.
How is the beta driver working with the battery drain? My system restore to the pre-hardware update -- which rolled the video driver back to the 10/27/2015 and the battery control driver back to 6/21/2006 (that's not a typo!) -- seems to have mitigated the sleep drain issue. I'm still watching, but a sleep report produced after the restore did not include the two dreaded items like before (the Intel HD Graphics and the CPU C0 Time).
As a note the battery is charging much more quickly too. I suspected this would be the case. My logic is that if the device is eating power because of these two processes during sleep it is also doing it during wake. Charge increased the battery level but it's being decreased at the same time due to the issue that is easily seen during sleep but not so much during wake.
