i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2015-11-21T23:34:45+00:00

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  2. Anonymous
    2015-11-21T22:56:57+00:00

    I have the beta installed. Will test sleep soon. Edge doesn't seem to crash on sites that it did in the past. For example, scrolling through sites heavy on images would almost always cause a driver crash, e.g, catsofinstagram.com/archive.

    You may have the old July driver still available even after the updates.

    In the device manager, go to display adapter and update driver. Choose Browse my computer option, and then Let me pick from a list towards the bottom. 

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=b46fea5c-a73d-42f7-bf2b-fedef8aaa35f)

    Might I ask for the link from which you downloaded it? :)

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  4. Anonymous
    2015-11-21T22:43:28+00:00

    I have the beta installed. Will test sleep soon. Edge doesn't seem to crash on sites that it did in the past. For example, scrolling through sites heavy on images would almost always cause a driver crash, e.g, catsofinstagram.com/archive.

    You may have the old July driver still available even after the updates.

    In the device manager, go to display adapter and update driver. Choose Browse my computer option, and then Let me pick from a list towards the bottom. 

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=b46fea5c-a73d-42f7-bf2b-fedef8aaa35f)

    Was this answer helpful?

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