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Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
I..
For the SP4 owners, just disable Windows Hello, should help a lot for you: http://www.techradar.com/news/mobile-computing/laptops/surface-book-and-surface-pro-4-battery-life-woes-caused-by-windows-hello--1308020...
That assertion is false. As noted a few times in this forum those of us that do not have Windows Hello enabled still see the battery drain with the majority drain coming from the Intel HD Graphics and the CPU C0 time.
Agreed. Turning Windows Hello on or off makes no difference for me.
And, who cares? No one? No? Cool. Could you at least read the 2nd post, huh? Do a debug with powercfg? No? Thanks.
For me, as well as many others, the numbers are consistent. Around 1500 mW drain in an hour, graphics takes up 16%, CPU takes up 12%. Screenshots below of last study. Unfortunately, there isn't much detail about what is really consuming the power. I thought about running the Windows Performance Analyzer, but that's not my job. I'm hoping Microsoft can look at this and say, yea, something is wrong and we're looking into it.
I..
For the SP4 owners, just disable Windows Hello, should help a lot for you: http://www.techradar.com/news/mobile-computing/laptops/surface-book-and-surface-pro-4-battery-life-woes-caused-by-windows-hello--1308020...
That assertion is false. As noted a few times in this forum those of us that do not have Windows Hello enabled still see the battery drain with the majority drain coming from the Intel HD Graphics and the CPU C0 time.
