i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2015-11-20T22:35:34+00:00

    The problem started for me with the Threshold 2 update.

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  2. Anonymous
    2015-11-20T21:24:47+00:00

    I haven't heard anything definitive about working on a fix. The last thing I heard from them here was to apply the November 18th update, which didn't help.

    I'm not so sure the 11/18 update isn't what broke this.  I installed the 1511 update on 11/13.  I don't recall noticing the battery issue until I installed the 11/18 firmware/cumulative update for 1511 on 11/18.

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  3. Anonymous
    2015-11-20T21:16:19+00:00

    I haven't heard anything definitive about working on a fix. The last thing I heard from them here was to apply the November 18th update, which didn't help.

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  4. Anonymous
    2015-11-20T21:14:00+00:00

    Right, and what you quoted from me is to disable connected standby, which is a completely different thing. Sorry if the way I worded it came across as the same thing.

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