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Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
This is true. The ideal consumption of CS can be very low such as Surface 2, SP 3 when they are functioning correctly. And this is why CS should outperform traditional S3 sleep.
But in reality it's totally a different story. I've had once when 6W drain occurs during a 30 minutes sleep.
Connected standby SleepStudy common problem examples
https://msdn.microsoft.com/en-us/library/windows/hardware/dn495348(v=vs.85).aspx
Prepare hardware for connected standby
Prepare software for connected standby
https://msdn.microsoft.com/en-us/library/windows/hardware/dn481231(v=vs.85).aspx
Do you have a link for that? Many are seeing 15x that rate.
I'm really not confident that Microsoft will answer anything here. The typical blanket response is to install the latest updates, which is not helpful.
I think it might be beneficial to start a group and make it public on FB, similar to what was done by Sony consumers and the class action lawsuit put together. Perhaps making the issues more publicly visible will elicit a better response, and warn users before the upcoming Holiday season that it might be best not to buy this thing.
Update. Below is the FB group I was part of years ago. We could do something similar - I have a defective Surface Pro 4 :)
https://www.facebook.com/I-Have-a-Defective-Sony-TV-182875766612
As the official site in MSDN shows, a normal connected standby sleep session's charge rate should be less than 100mW.
