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Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Through lots of trial and error, I think I found the problem. It's Windows Hello. Turn it on: get 5 hrs of connected standby. Turn it off: get 87 hrs of connected standby. You can turn it off by using the 'remove' option in the control panel. _Make sure to restart your machine after turning Hello off!_
Take a gander:
Without Hello is the same.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
My Surface 4 is updated but continues with the issue.
Are there other patches for this problem coming out. Just started having this problem. I'm up to date.
I have the same problem with i7/256GB after update. I also noticed that the fan is excessively louder than usually and the battery drains very quickly. It drained 30% of battery in just 20 minutes of use. Also the screen gets extremely hot to use.
