Surface Pro X display brightness issue.

Anonymous
2019-12-02T21:08:51+00:00

I'm having an odd experience with the screen brightness of my SPX. Here's the sequence:

  1. Turn on the SPX to wake it from sleep. The screen appears to be at about 60% brightness.
  2. Press F7 (increase brightness). The screen brightness widget appears briefly, showing 100% brightness. The screen brightness doesn't change.
  3. Open Settings, navigate to System ->Display page. The Display brightness slider is at 100%. (Change brightness automatically is unchecked.)
  4. Click the Display brightness slider at about the 80% mark. The screen immediately brightens (confirming that it was well below 100%).
  5. Click the slider at the 100% mark. The screen brightens to 100%.

This sequence is the only way I can get 100% brightness after the SPX has been in sleep mode. Thoughts?

[Note: this is with the SPX connected to power. I haven't tried it on battery. The advanced power settings are standard Balanced. The system is on Windows Insider Fast Track, and is up-to-date.]

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-08-18T18:17:00+00:00

    I think the original issue has been fixed as of a few updates ago. Came to check the thread for confirmation.

    Anyone?

    On the new build. Fixed.

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  2. Anonymous
    2020-08-18T17:25:00+00:00

    I think the original issue has been fixed as of a few updates ago. Came to check the thread for confirmation.

    Anyone?

    I'm now on V2004 Build 19041 and it is fixed as far as I can see.

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  3. Anonymous
    2020-08-18T16:19:05+00:00

    I think the original issue has been fixed as of a few updates ago. Came to check the thread for confirmation.

    Anyone?

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  4. Anonymous
    2020-06-10T17:42:43+00:00

    Sounds like a hardware issue. You should download the Surface Diagnostic Toolkit from the Microsoft Store and check out your system.

    The brightness problems that prompted my original post here have been solved for the last couple of months - at least for Fast Insiders....

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  5. Anonymous
    2020-04-23T20:25:18+00:00

    Cautiously, with fingers crossed, I can report that the latest Insider Fast build (19613) seemsto have fixed at least one of the Surface Pro X screen-dimming issues - the "screen is dimmed on waking even though Settings shows 100% brightness" bug.

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