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Surface Book 3 - The newest update has completely bricked my Surface Book 3. Is there any hope for me?
Hello, I am desperate for help. Microsoft "support" has told has no known solution. Thank you
Issue:
Since the latest Windows update, my computer will not turn on.
When attempting to power on, I receive the following error:
"Boot Error: Couldn't find a bootable operating system. Check the Boot Configuration to try to fix this"
Support told me to download a "Surface Recovery Image Download" from the website and extract the contents onto a 32gb Thumbdrive. I followed the instruction to boot up the computer with the thumdrive and select the "recovery option"
The computer begins to restart/recover process and immediately stops and goes to a blue screen that says the following:
"Reset this PC. There was a problem resetting your PC. No changes were made." the only option to select is cancel.
Here is where microsoft support says that they know no other solutions and they can only tell me that I no longer have a working computer. I must buy a new computer.
Looking for any help that they might have missed. The computer was working flawlessly before the update.
Details:
Update was the Morning of February 3rd, 2022. I was using my computer normally without a single issue. At about 10am I was prompted to begin the newest Windows update.
I have previously completed every update at the time I am prompted, so I believe I was up to date with all updates.
Device:
Surface Book 3 - 15 in. 512GB i7 32GB with GeForce
Thank you anyone that can help in advance.
My entire business workflow has been devastated. And because of the shortage in supply chain, I can not seem to find a comparable computer available for sale to replace mine
Surface | Surface Book | Install and update
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65 additional answers
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Anonymous
2022-03-02T17:29:50+00:00 Any attorneys out there? I tell you, this is a class action lawsuit in the making! We still have not had any reply either!
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Anonymous
2022-03-02T16:51:31+00:00 I am now 30 days after Microsoft force bricked my surface 3 remotely and there is still no resolution.
DO NOT BUY MICROSOFT IF YOU WANT YOUR BUSINESS TO FUNCTION
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Anonymous
2022-02-22T18:06:42+00:00 We are ALL awaiting a fix with no loss of data preferably. In this case, silence is NOT golden. MS is quick to take our $$ but painfully slow to respond with a viable fix. If the shoe was on the other foot, I am sure it would be very different.
M-
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Anonymous
2022-02-22T17:58:37+00:00 I have opened four different cases