Marvell Semiconductor, Inc. – Net – 15.68.17013.110 WiFi driver breaks 5GHz connection on the Surface Book (1st Gen i5 with dGPU 256 GB)

Anonymous
2019-08-04T02:22:56+00:00

The title says it all, I updated the wifi driver to "Marvell Semiconductor, Inc. – Net – 15.68.17013.110", and after that update, I can't connect to a 5GHz wifi connection, I can only connect to 2.4 GHz. when i try to connect to the 5GHz, it says: "Unable to connect to this network". Uninstalling the wifi driver, and restarting the device did help me get the 5GHz connection back to my Surface book, but when i decided to try to install the same driver again, and try to connect to 5GHz again, the same "Unable to connect to this network" appears. Does anyone have this issue?

Surface | Surface Book | Network

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Anonymous
2019-09-27T21:26:13+00:00

Thank you for reporting the issue. A fix is now available through Windows Update.

For more information, please visit our Surface Update History page.

Eddy.

Updated: 11/18/2019

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  1. Anonymous
    2019-08-16T16:52:22+00:00

    Hmm .. A quote from a Microsoft Support Forum Volunteer Moderator . Someone get 15 minutes of fame ! I wonder if it is an actual quote, or just filched from a relevant post ? Regardless hopefully this level of exposure might garner enough concern in management circles  to invest in better Q&A before future updates.

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  2. Anonymous
    2019-08-16T15:49:52+00:00

    Not very customer centric for the world's most valuable company. This is their hardware and software.

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  3. Anonymous
    2019-08-16T14:56:10+00:00

    Microsoft rarely admits issues until they actually have a fix to roll out. Seems to be "policy". I keep asking for info but there isn't any. So all *I* can do is offer the rollback driver solution.

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  4. Anonymous
    2019-08-16T14:24:54+00:00

    This is a known issue: 

    https://www.theverge.com/2019/8/15/20807401/microsoft-surface-firmware-updates-wi-fi-problems-cpu-throttling

    Not sure why Microsoft just doesn't own up they messed up and let us know when we can expect a fix.

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