wifi issues

Anonymous

I had an issue this morning where Surface couldn't find any wifi networks (when 5 were in the area) and it was connected the previous night. I solved this issue by searching windows rt for Network. Open Network Connections, find the wifi device and then disable this connection. After a minute - I re-enabled the connection and then it started to work.

Just wanted to share my experience if anyone runs into the same issue. Thanks!

Nate

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Greetings all,

We are working on a solution for the Limited WiFi issue. Please refer to the following thread for potential workarounds while we are working on the WiFi issue:

http://answers.microsoft.com/thread/c593dff8-61b3-496c-b8f2-f9deb3e4b35e

0 comments

Answer accepted by question author

Anonymous

Greetings everyone,

Thank you for your continued interest, feedback and assistance in investigating the Limited WiFi issue on the Surface.

Not all limited connectivity scenarios have solutions that can be controlled by the Wi-Fi drivers of a given device. Limited connectivity scenarios result from a complex interaction of device Wi-Fi drivers, access point firmware, access point configuration, and other environmental factors.

If following the steps in the provided links below fail to resolve your Wi-Fi issue I encourage you to create a new thread.

Connect to a wireless network

Can’t connect to a wireless network?

0 comments

Answer accepted by question author

Anonymous

You will most likely have to do a REFRESH. Most of us has had to do that. For some reason or another the driver gets corrupted. You may also do a trick that most others have done as well as long as you don't have the 8.1 Preview of Windows 8 RT installed.

That trick is to open the Control Panel and go do Device Manager. Look for the Marvel WiFi adapter and "Uninstall" the driver but "DO NOT DELETE IT". When finished, reboot the tablet and it should connect.

Try that trick first and if it doesn't work, then do a REFRESH.

0 comments

Answer accepted by question author

Anonymous

Hello priscillaodendaal,

Sorry to hear you are having problems connecting to WiFi.

You should be able to connect to WiFi. Are you getting any errors when trying to connect? Are you able to see the networks and not connect to them?

Let us know.

Best regards.

0 comments

682 additional answers

Anonymous

2013-06-24T05:59:10+00:00

Hi, could you please give us the details of this fix? I think that this might help me in some cases.

To lock Surface to 802.11 b/g band you can use 'Regedit'.

Open Desktop -> Search -> regedit

Open regedit. Select menu Edit -> Find...

Enter "AutoUse40Mhz" -> do search.

There are 2 such entries in registry. We need to change one, located under "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class" branch.

Set "AutoUse40Mhz" to "0" (it has value "1" by default)

Set "Band" to "4" (it has value "6" by default)

Reboot and Surface will connect using 802.11 b/g band.

Thanks, so far so good. Good temp fix. Thanks!

Just this past weekend I bought a Surface RT for my wife. It is June 24th, 2013 and this issue still exists on her new surface. Tonight I found her crying over her new Surface because she can't get it to work (while her Dell laptop next to it works fine). This Surface RT is supposed to allow her to be more mobile ... but being forced to dumb the WiFi down to old wireless speeds is ridiculous. Please put more effort into fixing this Microsoft.
Was this answer helpful?

0 comments No comments