wifi issues

Anonymous
2012-10-28T18:24:01+00:00

I had an issue this morning where Surface couldn't find any wifi networks (when 5 were in the area) and it was connected the previous night. I solved this issue by searching windows rt for Network. Open Network Connections, find the wifi device and then disable this connection. After a minute - I re-enabled the connection and then it started to work.

Just wanted to share my experience if anyone runs into the same issue. Thanks!

Nate

Surface | Other

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Anonymous
2013-02-19T00:22:07+00:00

Greetings all,

We are working on a solution for the Limited WiFi issue. Please refer to the following thread for potential workarounds while we are working on the WiFi issue:

http://answers.microsoft.com/thread/c593dff8-61b3-496c-b8f2-f9deb3e4b35e

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Anonymous
2013-07-26T22:53:04+00:00

Greetings everyone,

Thank you for your continued interest, feedback and assistance in investigating the Limited WiFi issue on the Surface.

Not all limited connectivity scenarios have solutions that can be controlled by the Wi-Fi drivers of a given device. Limited connectivity scenarios result from a complex interaction of device Wi-Fi drivers, access point firmware, access point configuration, and other environmental factors.

If following the steps in the provided links below fail to resolve your Wi-Fi issue I encourage you to create a new thread.

Connect to a wireless network

Can’t connect to a wireless network?

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Anonymous
2013-08-20T01:28:23+00:00

You will most likely have to do a REFRESH.  Most of us has had to do that.  For some reason or another the driver gets corrupted.  You may also do a trick that most others have done as well as long as you don't have the 8.1 Preview of Windows 8 RT installed.

That trick is to open the Control Panel and go do Device Manager.  Look for the Marvel WiFi adapter and "Uninstall" the driver but "DO NOT DELETE IT".  When finished, reboot the tablet and it should connect.

Try that trick first and if it doesn't work, then do a REFRESH.

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Anonymous
2013-05-26T21:44:35+00:00

Hello priscillaodendaal,

Sorry to hear you are having problems connecting to WiFi.

You should be able to connect to WiFi. Are you getting any errors when trying to connect? Are you able to see the networks and not connect to them?

Let us know.

Best regards.

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  1. Anonymous
    2013-05-15T06:53:50+00:00

    Further Wi-Fi performance tweak for my Surface RT at least on my neglected home network with an aging Linksys WRT350N router..

    I had forgotten that I'd previously set the broadcast mode on the router to MIXED because of my wife's iPhone 3G and other older devices.  Since we now have ~only n Wi-Fi devices in use, I changed the broadcast mode to Wireless-N Only.  Made sure the radio band was set to Wide - 40 MHz Channel.  That allowed the secondary channel to be an additional channel for Wireless-N communication.

    For those of you who have a newer router or haven't neglected your router settings for years as I have, your router may already be set to much more favorable settings.  But for me, the highest data rate I was getting before was 130 Mbps per second with the Mixed broadcast mode.  Now I can get up to 270 Mbps on some devices.  I'll have to update this post with my Surface RT data rate when no other device is connected to the router but it's Wi-Fi/Internet performance definitely seems faster, too, with the Wireless-N Only broadcast mode.

    So anyone no longer using any b or g devices on their home network may want to check what Wireless-N Only settings are available on their router and see if they are optimized.

    Update: FWIW, the highest rate I can get for my Surface RT is 130 Mbps.  Interestingly both my Galaxy Nexus phone and Nexus 7 tablet only report 65 Mbps even when standing right next to the router (perhaps they're reporting the true throughput, not the theoretical?).

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