wifi issues

Anonymous

I had an issue this morning where Surface couldn't find any wifi networks (when 5 were in the area) and it was connected the previous night. I solved this issue by searching windows rt for Network. Open Network Connections, find the wifi device and then disable this connection. After a minute - I re-enabled the connection and then it started to work.

Just wanted to share my experience if anyone runs into the same issue. Thanks!

Nate

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Greetings all,

We are working on a solution for the Limited WiFi issue. Please refer to the following thread for potential workarounds while we are working on the WiFi issue:

http://answers.microsoft.com/thread/c593dff8-61b3-496c-b8f2-f9deb3e4b35e

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Anonymous

Greetings everyone,

Thank you for your continued interest, feedback and assistance in investigating the Limited WiFi issue on the Surface.

Not all limited connectivity scenarios have solutions that can be controlled by the Wi-Fi drivers of a given device. Limited connectivity scenarios result from a complex interaction of device Wi-Fi drivers, access point firmware, access point configuration, and other environmental factors.

If following the steps in the provided links below fail to resolve your Wi-Fi issue I encourage you to create a new thread.

Connect to a wireless network

Can’t connect to a wireless network?

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Anonymous

You will most likely have to do a REFRESH. Most of us has had to do that. For some reason or another the driver gets corrupted. You may also do a trick that most others have done as well as long as you don't have the 8.1 Preview of Windows 8 RT installed.

That trick is to open the Control Panel and go do Device Manager. Look for the Marvel WiFi adapter and "Uninstall" the driver but "DO NOT DELETE IT". When finished, reboot the tablet and it should connect.

Try that trick first and if it doesn't work, then do a REFRESH.

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Anonymous

Hello priscillaodendaal,

Sorry to hear you are having problems connecting to WiFi.

You should be able to connect to WiFi. Are you getting any errors when trying to connect? Are you able to see the networks and not connect to them?

Let us know.

Best regards.

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682 additional answers

Anonymous

2013-04-29T18:06:48+00:00
I have been checking this thread periodically hoping to see something definitive about any fix for the "limited WiFi" issue with the Surface RT/Pro.

In my experience, only two things have "fixed" the issue:
- Modifying the registry to "cap" the WiFi to g. This has worked in every environment I've used the Surface RT on - work/home/various hotel and public WiFi hotspots. And when I say "work", I mean zero instances of losing WiFi connectivity either after extended use, resumption from sleep mode, or a reboot after update installation. The only exception is after each firmware upgrade, the registry settings are reset back to default so I would need to make the modifications again to reinstate the WiFi "cap".
- Now, after the April firmware update, it appears the "limited WiFi" issue was finally resolved. I have been using my own Surface RT and the work Surface Pro (again in various environments and various usage scenarios). So far, no issues. (And yes, true to from, the applicable registry values were reset to default values by the firmware upgrade).
How do I test? In my case, the one simple test that would break WiFi is to stream video content using Netlfix. Without either fix mentioned above, a Netflix stream will not last longer than 15 minutes before the dreaded "limited WiFi" manifests itself. After the April updates, Surface WiFi is working the way that it should have since its release.

We're taking this out for a spin next week on a trip. We'll see how that goes....
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