wifi issues

Anonymous
2012-10-28T18:24:01+00:00

I had an issue this morning where Surface couldn't find any wifi networks (when 5 were in the area) and it was connected the previous night. I solved this issue by searching windows rt for Network. Open Network Connections, find the wifi device and then disable this connection. After a minute - I re-enabled the connection and then it started to work.

Just wanted to share my experience if anyone runs into the same issue. Thanks!

Nate

Surface | Other

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Anonymous
2013-02-19T00:22:07+00:00

Greetings all,

We are working on a solution for the Limited WiFi issue. Please refer to the following thread for potential workarounds while we are working on the WiFi issue:

http://answers.microsoft.com/thread/c593dff8-61b3-496c-b8f2-f9deb3e4b35e

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Anonymous
2013-07-26T22:53:04+00:00

Greetings everyone,

Thank you for your continued interest, feedback and assistance in investigating the Limited WiFi issue on the Surface.

Not all limited connectivity scenarios have solutions that can be controlled by the Wi-Fi drivers of a given device. Limited connectivity scenarios result from a complex interaction of device Wi-Fi drivers, access point firmware, access point configuration, and other environmental factors.

If following the steps in the provided links below fail to resolve your Wi-Fi issue I encourage you to create a new thread.

Connect to a wireless network

Can’t connect to a wireless network?

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Anonymous
2013-08-20T01:28:23+00:00

You will most likely have to do a REFRESH.  Most of us has had to do that.  For some reason or another the driver gets corrupted.  You may also do a trick that most others have done as well as long as you don't have the 8.1 Preview of Windows 8 RT installed.

That trick is to open the Control Panel and go do Device Manager.  Look for the Marvel WiFi adapter and "Uninstall" the driver but "DO NOT DELETE IT".  When finished, reboot the tablet and it should connect.

Try that trick first and if it doesn't work, then do a REFRESH.

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Anonymous
2013-05-26T21:44:35+00:00

Hello priscillaodendaal,

Sorry to hear you are having problems connecting to WiFi.

You should be able to connect to WiFi. Are you getting any errors when trying to connect? Are you able to see the networks and not connect to them?

Let us know.

Best regards.

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  1. Anonymous
    2012-12-19T03:51:02+00:00

    So it seems to be a 5GHz issue more than anything at this point, and so I thought I would share something I read on engadget. Apple released an update to the apple line of computers for a 5GHz wifi issue. So they also had some issue with 5GHz, and one would assume there will be a fix sooner rather than later on this front. 

    I shared this news to just point out that it does not seem isolated to just one company.

    I have now had all the updates, but I do not run on the 5GHz band, but I use to have some connection issues, but as of a week now I have not had any issues. I hope it will be he last for me.

    Thanks

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