wifi issues

Anonymous

I had an issue this morning where Surface couldn't find any wifi networks (when 5 were in the area) and it was connected the previous night. I solved this issue by searching windows rt for Network. Open Network Connections, find the wifi device and then disable this connection. After a minute - I re-enabled the connection and then it started to work.

Just wanted to share my experience if anyone runs into the same issue. Thanks!

Nate

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Greetings all,

We are working on a solution for the Limited WiFi issue. Please refer to the following thread for potential workarounds while we are working on the WiFi issue:

http://answers.microsoft.com/thread/c593dff8-61b3-496c-b8f2-f9deb3e4b35e

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Anonymous

Greetings everyone,

Thank you for your continued interest, feedback and assistance in investigating the Limited WiFi issue on the Surface.

Not all limited connectivity scenarios have solutions that can be controlled by the Wi-Fi drivers of a given device. Limited connectivity scenarios result from a complex interaction of device Wi-Fi drivers, access point firmware, access point configuration, and other environmental factors.

If following the steps in the provided links below fail to resolve your Wi-Fi issue I encourage you to create a new thread.

Connect to a wireless network

Can’t connect to a wireless network?

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Anonymous

You will most likely have to do a REFRESH. Most of us has had to do that. For some reason or another the driver gets corrupted. You may also do a trick that most others have done as well as long as you don't have the 8.1 Preview of Windows 8 RT installed.

That trick is to open the Control Panel and go do Device Manager. Look for the Marvel WiFi adapter and "Uninstall" the driver but "DO NOT DELETE IT". When finished, reboot the tablet and it should connect.

Try that trick first and if it doesn't work, then do a REFRESH.

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Anonymous

Hello priscillaodendaal,

Sorry to hear you are having problems connecting to WiFi.

You should be able to connect to WiFi. Are you getting any errors when trying to connect? Are you able to see the networks and not connect to them?

Let us know.

Best regards.

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682 additional answers

Anonymous

2012-12-18T07:54:23+00:00

I also experienced the issue after the update.

When you guys say uninstalling and reinstalling the network drivers, do you mean going into device manager and uninstalling the wireless card? If so, do you check or not check the box that says "also uninstall the drivers"?

You don't have to check the box, just uninstall the wireless card and reboot the Surface. However in my experience the only thing that really get my Surface to work with the "limited" networks is to change the registry:

Type regedit on your start screen

find "autouse40mhz" and change the value to 0 from 1.

below that you should have "band" and change that to 4 from 6.

Close the registry and reboot Surface and you should be good to go.

I can second this. After trying:

-Resetting equipment

-Giving the surface a static IP

-Reinstalling drivers (did reduce system lockups when wireless went limited)

Finally the registry edits listed above seems to have done this trick. I'll update if this changes.

It has been mentioned before, but this did leave a rather poor impression of a product that I have been talking up and looking forwards to.

On the other hand it is launch hardware...

Reguardless, best luck in solving and thanks for the helpful posts.
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