wifi issues

Anonymous
2012-10-28T18:24:01+00:00

I had an issue this morning where Surface couldn't find any wifi networks (when 5 were in the area) and it was connected the previous night. I solved this issue by searching windows rt for Network. Open Network Connections, find the wifi device and then disable this connection. After a minute - I re-enabled the connection and then it started to work.

Just wanted to share my experience if anyone runs into the same issue. Thanks!

Nate

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2013-02-19T00:22:07+00:00

Greetings all,

We are working on a solution for the Limited WiFi issue. Please refer to the following thread for potential workarounds while we are working on the WiFi issue:

http://answers.microsoft.com/thread/c593dff8-61b3-496c-b8f2-f9deb3e4b35e

Was this answer helpful?

30+ people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2013-07-26T22:53:04+00:00

Greetings everyone,

Thank you for your continued interest, feedback and assistance in investigating the Limited WiFi issue on the Surface.

Not all limited connectivity scenarios have solutions that can be controlled by the Wi-Fi drivers of a given device. Limited connectivity scenarios result from a complex interaction of device Wi-Fi drivers, access point firmware, access point configuration, and other environmental factors.

If following the steps in the provided links below fail to resolve your Wi-Fi issue I encourage you to create a new thread.

Connect to a wireless network

Can’t connect to a wireless network?

Was this answer helpful?

10+ people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2013-08-20T01:28:23+00:00

You will most likely have to do a REFRESH.  Most of us has had to do that.  For some reason or another the driver gets corrupted.  You may also do a trick that most others have done as well as long as you don't have the 8.1 Preview of Windows 8 RT installed.

That trick is to open the Control Panel and go do Device Manager.  Look for the Marvel WiFi adapter and "Uninstall" the driver but "DO NOT DELETE IT".  When finished, reboot the tablet and it should connect.

Try that trick first and if it doesn't work, then do a REFRESH.

Was this answer helpful?

0 comments No comments
Answer accepted by question author
Anonymous
2013-05-26T21:44:35+00:00

Hello priscillaodendaal,

Sorry to hear you are having problems connecting to WiFi.

You should be able to connect to WiFi. Are you getting any errors when trying to connect? Are you able to see the networks and not connect to them?

Let us know.

Best regards.

Was this answer helpful?

0 comments No comments

682 additional answers

Sort by: Most helpful
  1. Anonymous
    2012-11-25T15:37:18+00:00

    Although this "fix" seemed to have worked for the Netflix video streaming, it failed miserably with Xbox music streaming. In other words, it`s not a fix at all.

     

    At this point, I'll wait and see if MS can fix this and stop experimenting with the Surface RT and DIR-645 combo. Luckily I have a second network where I still have the older DIR-655 router. I`ve absolutely no issues with that router and Surface RT.

     

    Just a note - all the tests were done with 802.11n, WPA2 with AES.

     

    I wonder if OEM Windows RT tablets such as Dells XPS 10 or Samsungs Ativ have the same issue as Surface RT? I'm hoping that the Windows 8 tablets (non-RT) do not suffer from the same "limited WiFi" problem.

     

     

     

    There are other settings in the article that I mentioned that may help you in your specific case.

    http://www.speedguide.net/articles/windows-7-vista-2008-tweaks-2574

    In your case I would recommend to apply the QoS registry change prioritizing the Video Streaming.

    Was this answer helpful?

    0 comments No comments