Greetings all,
We are working on a solution for the Limited WiFi issue. Please refer to the following thread for potential workarounds while we are working on the WiFi issue:
http://answers.microsoft.com/thread/c593dff8-61b3-496c-b8f2-f9deb3e4b35e
wifi issues
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Anonymous
I had an issue this morning where Surface couldn't find any wifi networks (when 5 were in the area) and it was connected the previous night. I solved this issue by searching windows rt for Network. Open Network Connections, find the wifi device and then disable this connection. After a minute - I re-enabled the connection and then it started to work.
Just wanted to share my experience if anyone runs into the same issue. Thanks!
Nate
Surface | Other
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
Answer accepted by question author
Anonymous
Greetings everyone,
Thank you for your continued interest, feedback and assistance in investigating the Limited WiFi issue on the Surface.
Not all limited connectivity scenarios have solutions that can be controlled by the Wi-Fi drivers of a given device. Limited connectivity scenarios result from a complex interaction of device Wi-Fi drivers, access point firmware, access point configuration, and other environmental factors.
If following the steps in the provided links below fail to resolve your Wi-Fi issue I encourage you to create a new thread.
Answer accepted by question author
Anonymous
You will most likely have to do a REFRESH. Most of us has had to do that. For some reason or another the driver gets corrupted. You may also do a trick that most others have done as well as long as you don't have the 8.1 Preview of Windows 8 RT installed.
That trick is to open the Control Panel and go do Device Manager. Look for the Marvel WiFi adapter and "Uninstall" the driver but "DO NOT DELETE IT". When finished, reboot the tablet and it should connect.
Try that trick first and if it doesn't work, then do a REFRESH.
Answer accepted by question author
Anonymous
Hello priscillaodendaal,
Sorry to hear you are having problems connecting to WiFi.
You should be able to connect to WiFi. Are you getting any errors when trying to connect? Are you able to see the networks and not connect to them?
Let us know.
Best regards.
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Anonymous
2012-11-23T21:39:14+00:00 And with more than 30+ years of IT experience you have not been able to fix it by yourself? The majority of those asking for a fix here are those that do not have any years of experience.
I understand that this should be fixed but in these many pages many have reported different fixes for this issue.
Well, a 30+ year IT professional is senior management, so don't assume that magically makes me any more qualified than others. However, I am sure I could ask my directors, to ask their managers, to ask their team members to look at it for me. However, while sitting in the board room during a presentation I doubt it would look very professional to stop the meeting and call IT support to search the Internet to come across this forum, to read all the posts just to come to the conclusion to that I needed to reduce my home network wireless speed to get it to work. Of course, my home wireless works just fine so then these post would suggest I now call tech support, to come up to the board room and adjust the settings on the wireless, of course that would require a ticket and time to respond. In the mean time, how do you really think this would make me and Microsoft look to the board members?
Are you seeing how silly all this is? It is about as silly as your questions and suggestion. It would assume that I knew in advanced the device would not work as expected in order to look for a solution.
Are we really supposed to ask every place we go with the Surface to reduce their bandwidth settings just for me? Do you really think the airport or Starbucks would do this for us? Of course not!
As for the other suggestions, I did try them after the fact and the wireless is still not working correctly.
Regardless, thank you for your value add response to my post.
You don't have to change anything in your AP. It's all in your Surface. If your IT Dept told you about changing the AP you should start thinking about replacing them. You never change anything in the device that works properly, you only change stuff in the one that does not work. A simple IT rule that I learned in my little bit of less years of IT Managment experience.
Check other solutions mentioned in this thread.