wifi issues

Anonymous
2012-10-28T18:24:01+00:00

I had an issue this morning where Surface couldn't find any wifi networks (when 5 were in the area) and it was connected the previous night. I solved this issue by searching windows rt for Network. Open Network Connections, find the wifi device and then disable this connection. After a minute - I re-enabled the connection and then it started to work.

Just wanted to share my experience if anyone runs into the same issue. Thanks!

Nate

Surface | Other

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Anonymous
2013-02-19T00:22:07+00:00

Greetings all,

We are working on a solution for the Limited WiFi issue. Please refer to the following thread for potential workarounds while we are working on the WiFi issue:

http://answers.microsoft.com/thread/c593dff8-61b3-496c-b8f2-f9deb3e4b35e

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Anonymous
2013-07-26T22:53:04+00:00

Greetings everyone,

Thank you for your continued interest, feedback and assistance in investigating the Limited WiFi issue on the Surface.

Not all limited connectivity scenarios have solutions that can be controlled by the Wi-Fi drivers of a given device. Limited connectivity scenarios result from a complex interaction of device Wi-Fi drivers, access point firmware, access point configuration, and other environmental factors.

If following the steps in the provided links below fail to resolve your Wi-Fi issue I encourage you to create a new thread.

Connect to a wireless network

Can’t connect to a wireless network?

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Anonymous
2013-08-20T01:28:23+00:00

You will most likely have to do a REFRESH.  Most of us has had to do that.  For some reason or another the driver gets corrupted.  You may also do a trick that most others have done as well as long as you don't have the 8.1 Preview of Windows 8 RT installed.

That trick is to open the Control Panel and go do Device Manager.  Look for the Marvel WiFi adapter and "Uninstall" the driver but "DO NOT DELETE IT".  When finished, reboot the tablet and it should connect.

Try that trick first and if it doesn't work, then do a REFRESH.

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Anonymous
2013-05-26T21:44:35+00:00

Hello priscillaodendaal,

Sorry to hear you are having problems connecting to WiFi.

You should be able to connect to WiFi. Are you getting any errors when trying to connect? Are you able to see the networks and not connect to them?

Let us know.

Best regards.

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  1. Anonymous
    2012-11-08T13:21:44+00:00

    Is anyone experiencing system hang-ups?

     

    I've seen it twice now, where the system partially freezes immediately after the wi-fi goes into limited. So I can, for example, open some programs, but not others, or be able to open Task Manager but not close it (it stops responding when I try), and in Performance tab of the taskman "wifi" doesn't show up as a tab.

     

    When in this state if I try to restart or shut down it'll just get stuck at the shutdown/restart screen, forcing me to force shut down.

    Yes, I had the same issue. The root of the problem is with the wireless card. Here's the workaround I found:

    Basically, we need to reinstall the wireless card. To do this,

    1. Go to Device Manager
    2. Expand 'Network adapters'
    3. Click on the wireless card (Should be Marvell AVASTAR)
    4. Click 'Uninstall' at the top of the window.

    IMPORTANT: After clicking 'Uninstall', the system will ask you if you want to delete the driver. Click 'No'; we just want to reinstall the device.

    1. Reboot.

    Now, everything should be good to go for a while. I say 'For a while' because this problem might return after a few days. If it does, just perform the steps above again. I know it's not ideal, but it's the best workaround I've found until Microsoft is able to deliver a more permanent solution.

    Now, this won't prevent your connection from going 'Limited', but it should ease the hang on shutdown issue. To prevent the 'Limited' problem, set your network to 802.11g or 802.11b-802.11g mixed.

    Let me know if it helps!

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