Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

Was this answer helpful?

8 people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

Was this answer helpful?

2 people found this answer helpful.
0 comments No comments

300 additional answers

Sort by: Oldest
  1. Anonymous
    2017-08-09T06:10:09+00:00

    What are the options if I'm not within the US? But this is not the normal behavior for sp4 right? Shutting down should have no / minimal battery drain?

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2017-08-09T09:31:02+00:00

    What does Event Viewer tell you?

    eventvwr.msc, then select Windows Logs -> System and check for anything that happened when you shut down the device

    Also:

    Run cmd.exe   then type the following:  *cd* press enter so you end up with just *c:*   then type  powercfg.exe /sleepstudy For other commands just type powercfg.exe /help

    If you then navigate to your C: via File Explorer you can see the report in html format.  It will be saved in root of C:, e.g.  c:\sleepstudy.html

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2017-08-09T12:14:03+00:00

    The closest store if 3+ hours away.   I have not called the answer desk but I see where others have without a fix.  Do they charge for the service?

    Was this answer helpful?

    0 comments No comments