Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2017-09-29T06:04:52+00:00

    I've tried turning those (connected standby) off based on youtube videos but has no effect. I've also done powercfg /batteryreport and it clearly shows that I turned off my device with a certain battery percentage and the next reported activity which is turning on the computer, the battery has drained significantly already for no reason at all.

    My problem is that Microsoft doesn't really care about this issue and would only replace my device with a "mint" device. Which of course I refuse to accept because I could not even trust a brand new device from them, what more issues might I encounter with a "mint" device.

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  2. Anonymous
    2017-09-29T17:53:27+00:00

    If you did not run a powercfg /sleepstudy and check the report then you must have missed the video which explains how to do this.

    The biggest problem I found was if the hibernation time was set to never or more that a couple of hours.  If it stays in Modern Standby for an extended period, it can run the battery down anywhere from 1.5 % to 3% per hour.

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  3. Anonymous
    2017-09-30T01:00:05+00:00

    Do you have a link to the video? You got me curious there.

    Just to clarify though, we are experiencing power drains while shut down. As in the machine is totally off. Not sleep or in hibernation mode. Modern standby only occurs for sleep mode right? And you mentioned that you have a drain if hibernation is set to never or more than couple of hours, so what is the resolution for you there? What is the correct settings change you made to fix it?

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