Surface Pro 4 battery drain while OFF

Anonymous

I have a HUGE battery drain while power off (not hibernating) at least 5-10 percent per day. I windows updates done. I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard. Does anyone else have this issue or know how to fix?

Thanks!

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Anonymous

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
/s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
/t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
/c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous

That is a good question because the screen will be off. Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down. If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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300 additional answers

Anonymous

2017-08-06T01:00:08+00:00

Hello Kento,

There's a possibility that your Surface device was not being fully shut down, causing it to eat up the battery charge even while it's off. This could be one of the reasons why you're having a battery issue.

Just to clarify, have you tried the troubleshooting steps within this thread? If not, we recommend you do so. If you've tried it, and it didn't work, then we can try other troubleshooting solutions.

Have you heard about Fast Startup? Fast Startup also known as hybrid boot, hybrid shutdown, or hiberboot, is a Windows setting that helps your Surface perform faster startup after shutdown. When Fast Startup is turned on and when you shut down Surface, all of your sessions are expected to be logged off, and your Surface enters hibernation. There are times that hibernation process won't be successful, causing some other problems with shutting down, restarting, and other problems alike.

One of the several ways to troubleshoot this type of issue you're having is to turn off Fast Startup. To learn more, see this article from Technet: Fast Startup - How to disable if it's causing problems.

Let us know how it goes. Feel free to post back if you need more help.
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Anonymous

2017-08-05T16:15:08+00:00

Hi,

I have the same problem. Is this the normal behavior of sp4? Has anyone found a workaround? So disappointed with microsoft. I'm too scared to get a replacement because it's only going to be a refurbished device and might still have the same problem.
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Anonymous

2017-08-01T10:14:41+00:00
We (pool of several hundred Surface Pros) have the same problem. What I've found is that tablet is never switched off, it's in deep hibernation.

The way around it is to stop it updating itself whilst "asleep", so there are 3 options:
1. All Settings - Network and Internet - Wifi - Turn off Wifi whilst asleep (This is not always available, depending on your OS version)
2. All Settings - System - Power & Sleep - Network Connection (select Always in the When my PC is asleep and on battery power, disconnect from the network)
3. All Settings - Update and Security - Update settings / Change Active Hours
Hope this helps.
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