Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2017-08-07T12:17:50+00:00

    I've tried the .exe suggestion but the battery drain is still there!! Very disappointed with microsoft. I don't understand how shut drown drains battery. They should just replace us with a brand new device. I don't know if I can trust the sp4 anymore. This is giving me too much stress for such an expensive device.

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  2. Anonymous
    2017-08-06T17:36:17+00:00

    I have tried all the above without success.    I will try the command .exe suggestion tonight and see what happens.   Microsoft needs to fix this.  if I don't use my Surface for a week... its dead!!

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  3. Anonymous
    2017-08-06T09:34:52+00:00

    Hi. 

    I've contacted microsoft support a few weeks ago already. 

    We made sure the device was updated. Changed several settings including turning off fast startup and always disconnect from wifi when device is in sleep.

    When it didn't fix the problem, i reset my device. Removed everything but still did not fix the issue. 

    Currently trying shutdown.exe shortcut mentioned in the thread.

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