Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2017-08-13T13:07:23+00:00

    I've tried this before and I don't see any activities while turned off. I've tried powercfg.exe /batteryreport as well which shows that on aug12 12:10am it was shutdown with 91% battery. Now on Aug13 8:58pm when it was turned on, it has drained to 77%. This is really bad.

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  2. Anonymous
    2017-08-10T04:38:52+00:00

    That'll be a long drive. If that's the case, you can call Answer Desk since they are the best people that can help you further with this type of issue.

    For the cost of support, it will still depend on your warranty coverage and agreements. They will let you know if there will be a cost involved for the support.

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  3. Anonymous
    2017-08-10T04:31:17+00:00

    We agree that draining your Surface's battery even after a shutdown is not a normal issue. Since you've tried all the troubleshooting as advised but still no go, then we're leaning towards to a hardware related problem. 

    If you're outside the U.S., our Global Customer Service will assist you further. You can get all contact information here

    Let us know if you need additional assistance.

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