Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2017-09-24T05:40:04+00:00

    If i understand correctly, the Surface Pro 4 is configured for Instant GO.  It may also be called Connected Standby or Modern Standby.  There are some Mocrosoft Youtube videos explaining how it works.

    To see if your system has that ability, open an admin command prompt and type powercfg /a which should show something like network connected or disconnected.  I may also indicate no sleep mode is available.

    If it is using Instant GO, check the setting of hibernation on battery and make sure it is set to something like 180 minutes.  You may also use the power setting about allowing your system to save power it it knows you are away.

    If you watch the videos it will discuss how to track down power drains.  The command powercfg /sleepstudy is used in that process.

    I do not have a Surface but a Dell system which has the Instant GO capability.

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  2. Anonymous
    2017-09-18T17:33:01+00:00

    I was hoping this last update would solve the issue... but it remains.   All these complaints and NOTHING from MS about it.  SMH.

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  3. Anonymous
    2017-09-18T17:16:59+00:00

    Same here.  100% to 0% in just a few days of sitting completely off.

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