Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2018-10-23T11:48:09+00:00

    Can u tell us the first numbers of your serial number? 

    My first surface 019xxx hadn't the drain issue, the replacement one with 013xxx had it. My guess is, that the newer produced ones don't have the issue

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  2. Anonymous
    2018-10-23T01:04:35+00:00

    my first surface also did not have battery problem. it has the flickering problem and got it replaced with the refurbished one. this time its the battery problem. start using the refurbished for 9 months now and it drains 20% already. u do the math when it will be completely drain without even using it! haha

    called the microsoft support yesterday and they did the tried fixing it remotely (uninstall/install drivers) but it still drains up to 20% this morning. hopefully can get to return the refurbished unit just to get another refurbished unit that maybe with another problem. wahahaha. then see all of you (maybe) in another surface thread!

    thank you microsoft!

    just being curious. how did all of you use charge your surface? charge it until 100% then use its battery power until 0% or plug it all the way even after 100% complete charge? does it effect the battery capacity?tq

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  3. Anonymous
    2018-10-22T12:08:59+00:00

    Battery drain while shutdown over a bigger period is normal... But not 10% in 24h. My first surface didn't have that problem at all and the battery never got drained to a degree, that even the bios settings get lost (time etc.).

    I have send in my surface today, hope I will get this time a replacement, which doesn't have that issue

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