Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2018-10-25T18:09:42+00:00

    So if got my replacement unit today. I will charge it to 100% and wont update yet to 1803. If its not draining i will install the latest updates and test it again. I hope the issue is solved with this unit

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  2. Anonymous
    2018-10-25T12:01:54+00:00

    No.  They have us replacing cell phones at $1000 a clip every year or two already.  Notice that you can't get your cell phone battery out of the newer phones either?  These things can only take so many charge cycles before they stop working.   Same design and build model with MS.  But you are right, I wont buy another MS computer from that reason.  Let Bill Gates get a smaller yacht.  Whether or not they chose the right business model for the consumers sake is not a concern they have in mind.  Lots of the biggest companies go to of business.  Look at Sears.  MS will fall like the Roman Empire too.

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  3. Anonymous
    2018-10-25T06:47:16+00:00

    It would be a very stupid model. I do not think a costumer with this kind of experience would buy this product a second time. So you can not build a model with a key component to disturb users by planed issues. I works only one time per buyer...

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